2012 is all about building better relationships for your business
Here we are at the start of our journey exploring how best to impress our customers and provide the best customer experience – so where should we start?
We have to take a moment here, to step back and contemplate. We need time to focus on exactly what our customers and clients WANT. This is not about us telling them what we do, it’s about understanding what they need from us to help them buy or stay!
Step one – know yourself
Self-awareness – that old cliché – but we need to know ourselves well:
- what motivates us
- what reactions are pre-programmed
- what our default settings are
- how we react to types of people and situations
Some of us are naturally self-aware, and some blissfully unaware, but we need to get better at understanding the way we work in order for our relationships to be successful with others.
Step two – your vision
You must clearly understand your ultimate goals, what success looks like for you and your business – or you will never get focus and clarity. It may take time to define, but once clearly thought through you must share and articulate your vision with your staff and customers.
Spend time thinking about who really stands out in the field – study them, read about them and try and emulate what they are doing best. Spend time, money and effort on personal development – mix with inspirational people who will help you achieve your goals.
Which companies or individuals are stand out for you? Who is/are your role model(s)?
Step three – your values
We must link everything to our values. Each of us is unique and we have some strong personal values that must be fulfilled in order for us to be able to continue and indeed succeed in our businesses.
It is all of these combined factors that will attribute to your success in customer experience excellence:
- customers will buy into your vision, from the passion your exude as you are clear on your journey and mission
- you will gain their respect from being true to your values
- your customers are buying you – the real you – not some phony ‘I must behave like this to win you over’ version of you!
It’s definitely all about YOU!
If you would like some help in working through some of the points raised above, I would be delighted to chat – please email in the first instance to email@example.com
(a version of this article first appeared on the Michelle Holmes blog)