Services

Getting Sticky Customers – one-day workshop

We have developed a ‘Getting Sticky Customers‘ workshop to help kickstart your customer experience success – see what delegates have to say about how it helped in their organisation!

“Having ‘time out’ from everyday work to really focus on what we do and why we do it was amazing!  The session has reinvigorated my desire to help and wow customers and to make a difference to someone’s day.  Dawn is excellent at making you think about things in a different way – lots of lightbulb moments for me!”  Sarah

Customer experience consultancy:

Excellent customer service is a culture, it’s a belief system – it has to come right from the top and be embedded, encouraged and nurtured within your business ALL the time.

This is not something that can be switched on and off – this is a consistent behaviour and a way of being! For some it’s inherent, it’s part of their make-up – for others it takes some time to master – but given the right direction – understanding why you must treat your customers in this way, then you too can create an amazing customer service experience.

 Do your clients love your business?

“Just worked with Dawn on a team Willy Wonky Challenge which was absolutely fantastic due to her passion and commitment to deliver the best customer experience possible.  She has shown what passion and the use of social media can do to help build a good business (and brand).”    Adrian W,  Cultivate Talent

Acting as a consultant for you and your business we will examine:

  • You and your motivations, your vision, your values
  • Your team (if applicable)
  • Your presence on line and off line – every interaction with customers possible
  • Your customers
  • What works well/what needs to be improved
  • Agree a plan of action/implementation
  • Regular review and continual improvement programme

Social media matters….

winning an iPad!

The explosion, massive reach and impact of social media ensure that the good and bad word are spread like wildfire in the time it takes to type 140 characters! Social media MUST BE your friend – you can utilise social media platforms to develop relationships with your customers and potential customers, create personality and show that you really care and deal positively and proactively with the bad words as well as the good.

I will suggest ways to help you develop your business personality, build the right relationships on-line, as well as keep an eye on what’s being said on-line.

I won first prize in a social media competition – gaining the fantastic iPad as my prize!  To enter the competition I had to have a good social media success story, once shortlisted, I then had to gain enough votes via social media platforms to win!  I’m a huge fan of social media – it’s so important for every business today.

Social media must play a part in your business today.

 

“Dawn is fantastic, has navigated the whole world of social media so well!!! She equally has set up the most brilliant chocolate making business in her garden shed. Chocolate making with a wonderful host….what a lovely way to spend 2 hours.”

Alison

 

 

Chocolate workshops

love chocolate?

In need of some fun – I’m still very much involved with my first love – running chocolate workshops – why not book and come and enjoy the experience for yourself or with your team – or use a chocolate workshop to get closer to your customers, create a special thank you for their custom or just build better and closer relationships.  Gift vouchers are also available.

Please visit my chocolate website for full information on creating a chocolate event to suit your requirements

“I had this bought for me for Christmas.  I had never done anything like this before and I thoroughly enjoyed it. (Dawn your brilliant!). Thank you very much.”  Chris W