Tag: listening’

100 Ways to WOW

 - by dawn

I’ve produced a FREE document for those that wish to WOW their customers – 100 Ways to WOW

Some obvious stuff like SMILE – and the biggest miss of all time LISTEN – but lots of fun and innovative ideas to help you boost loyalty and build great relationships with the people that matter most to your business!

The lovely George Clooney - it's enough to make me smile!

To get hold of your copy all you have to do is send me an email:

dawn@dawnfry.co.uk

Put your first name, surname and your own email address and I will forward you a copy – SIMPLES!

I would love to hear what are your favourites on the list and most importantly – what your customers loved the best!

Happy WOWing!

 

 

What’s your problem?

 - by dawn

This simple post on my facebook page this week got the most likes:

“Creating WOW is not always doing something snazzy or delivering free gifts – the simple things really matter like listening, smiling and caring – solving a problem for someone makes a big difference and shows you heard them and you cared enough to help.”

Are you listening?

Many people agreed with this sentiment – and actually what you are often giving people in this scenario is the most precious gift of all – your time!  It’s so important for you to understand the problems your customers and clients are facing – as once you understand this, you can make efforts to help.  It doesn’t mean that you suddenly have to be expert in everything, you might be able to recommend an article, a website, an expert or a friend who can help.  Sometimes it’s just simply listening that helps – so that the other person can share, air and hopefully feel better or start to find a solution themselves.

While everyone will appreciate the WOW gesture – the bottle of fizz or the lovely bunch of flowers – the gesture that truly helps fix some problems or issues is the one that will be remembered for far longer.  And just to prove my point, I was once talking to someone at the Entrepreneur’s Circle about how I had too much to get done, and a couple of days later a copy of Dan Kennedy’s No BS Time Management for Entrepreneurs fell through my letterbox.  It was a great read, it sits on my bedside table to remind me all that I learnt from reading it and of course where it came from 🙂