Tag: personalities’

People, personalities and chocolate!

 - by dawn

I run chocolate workshops for adults, children and teams through my business, The Melting Pot.

The dynamics of a group on a workshop are always fascinating to me. I gather a group together and teach them how to make chocolates, but it’s always so much more complicated than just doing your thing!

I have to be quick to work out the personality types within a particular group  and ensure each receives the best possible experience.  Although this comes fairly naturally to me,  it’s my mission to make everyone comfortable, happy and enjoy their workshop as much as possible.

The noisy ones love a bit of banter, and I’m happy to quip away with them, but they might need toning down if they get a little over excited – especially with quiet ones in the room, who can easily get drowned out.

I make a point of going up to quieter ones and speaking to them individually, ensuring I give them just as much attention as others who demand it.  In this way, I’m talking to the quiet ones in the way that makes them feel more comfortable in a group situation.

I often get people who are timid, shy and lacking in confidence – I make it my mission to praise, encourage and support their efforts and to see them blossom and be proud of what they have made is a real boost.  A couple of hours of chocolate therapy, delivered in the right way, does wonders for anyone!

I always ask for feedback, and I analyse every workshop to tweak and hone and continually improve experiences – the buzz I get from giving people a good time is why I just love what I do!  When people leave my premises, with bags full of chocolates and a great big smile on their face, I’ve achieved my mission!  I have 100’s of testimonials to back up my claims here, but I feel if you make other people’s enjoyment your absolute priority, then tailor what you are offering to suit every person, you are bound to get some great praise as well as lots of word of mouth recommendations along the way!  Happy days!

Dawn Fry 

best-customer-service-2Dawn started The Melting Pot from the summerhouse at the end of her garden in Hitchin in 2009. Despite the family name there is no family history of working with chocolate – Dawn just loved chocolate and people and decided to put the two together!

Dawn has developed a ‘WOW workout programme’ working with companies to improve their customer experience offering and to help motivate and empower customer-facing teams! She is currently writing her first book – ‘12 Steps to Getting Sticky Customers’ (that will include many more tales from the chocolate tank)!  She has recently been nominated for a Customer Service Award at the National Entrepreneurs Convention.

The experience theme runs in the family as Dawn is married to blacksmith Jo Fry, who runs ‘Be a Blacksmith for a Day’ courses from his forge at Standalone Farm in Letchworth.