Tag: The Melting Pot’

Want the best possible customer experience – try adding some chocolate!

 - by dawn

My passion for providing the best customer experience started with chocolate……

 The Melting Pot – a vat of delicious molten chocolate and an eclectic mix of people!

The concept for my first business providing chocolate-making workshops,  was born from the desire to find an activity that would involve working with food and people in some capacity from my then called ‘shed’ at the bottom of the garden.  Inspired by other locals providing flower-arranging and sewing classes – I racked my brains to come up with something exciting.  Suddenly it came to me – chocolate – it had to be chocolate workshops too, I am not the sort of person to spend days on my own producing chocolates to sell – I wanted to spend time with people enjoying chocolate together!

The Summerhouse

At the time I was working part-time in people development for a property recruitment company.  The market crashed and I lost my job at the end of June 2009.  What an opportunity – I spent the next two months working furiously with my husband on the refurbishment of ‘the summerhouse’ and launched the new business in September 09.
I had many sleepless nights and lived with a level of fear for the first few months. I kept saying the well-known mantra ‘feel the fear and do it anyway’ and as uncomfortable as it was, I just kept going.

Some of the things I love about running my own business is the way I can stamp my personality on all that I do, everything can reflect my values and my desire to create the right atmosphere.  Being a huge fan of customer service excellence I have to ensure that all my clients enjoy far more than a real chocolate treat.

I find it amazing the therapeutic effect that a workshop has – it’s been a great privilege to share so many stories over the tank and to make people feel valued and special is something that I take a huge amount of pleasure from.  We have lots of fun and laughs too, and I have discovered that it is so good for people to take a couple of hours out of their ‘real lives’ and do something creative and rewarding.  For someone to really care that they have a good time, that they deserve just that and more…..(well they do get to take home all their lovely chocolate creations too of course) is what makes a workshop experience so much more than chocolate.  I really love what I do, I so enjoy meeting all the different people that come to the summerhouse and I can’t express enough the importance of providing the best possible experience that you can for each and every person that is involved with your business.

Find your passion – add a little chocolate perhaps and the rest should be easy…..

Chocolate-making workshops for adults, children and corporate team building www.makechocolates.co.uk